Ratings & Reviews

Overall Rating

3(49 reviews)71.4% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Resident Reviews

submitted by Stephanie M. - |Recommended: YesFrankford Springs is FANTASTIC — The apartment is beautiful, property well maintained, maintenance is efficient, neighbors are quiet and considerate. As a whole the community is consistently pleasing to the eye and mind.
submitted by Kenneth B. - |Recommended: NoMy Review — Worst place I ever lived. They charge for everything even shit you don’t even require just nickel and dime you for everything and even cheat you out your deposit at the end. Water has been linking for months outside of building 8 and we are having to pay for it. I will never recommend anyone, trash pails up daily at the trash dumpster and entire complex is starting to look like the trash dumpster.
response from property -Hi Kenneth, thank you for leaving this detailed feedback about your experience with us. Please call our manager directly at (972) 820-0035 for ways we can work towards resolving your issues. We look forward to hearing from you soon. Best regards, The Advenir at Frankford Springs Management Team.
submitted by Kendra G. - |Recommended: NoNice but not that nice to be so expensive — Too expensive , not worth the price unless you just have money to blow.
response from property -Hello Kendra, We thank you for taking the time of expressing your concerns. Please reach out to us directly at the main office so we can discuss these and any other issues you may have. We are here for our residents. Have a great day! Your Advenir at Frankford Springs management team.
submitted by Amanda S. - |Recommended: YesI enjoy living here. — It’s nice. I like the fact that I’m close to all major highways and many social areas like the Shops or Legacy, Deep Ellum, Uptown, and Addison.
response from property -Thank you for your feedback. We are glad you are enjoying our great location. Here, at Advenir at Frankford Springs, we pride ourselves on providing a great experience for our residents. If you have any other comments, please call us at (972) 820-0035!
submitted by Jeanette M. - |Recommended: YesNot worth your money and my rent was increased after i was given a written offer. — Presently, I'm very unhappy with my experience of living here since Oct. 4th. Every other day I have to send through a work order for the same problems that have not been resolved. This has been a miserable experience for me and the worst experience I have had so far in the 40 years of living in apartments. No, I would not recommend this apartment complex to anyone.
response from property -Hi Jeanette, thank you for your feedback. We work hard every day to provide all of our residents an exceptional service and we are sorry we haven’t lived up those expectations. We welcome the opportunity to meet with you in person so we can further discuss your concerns and address them immediately. Please give us a call at (972) 820-0035 or stop by the office as soon as you can. Best regards, The Advenir at Frankford Springs Management Team.
submitted by Joan B. - |Recommended: YesOk could use an upgrade. Parking is horrible — Ok
response from property -Thank you so much for rating us Joan. -The Advenir at Frankford Springs Management Team.
submitted by Ashley G. - |Recommended: NoAdvenir — So-so, it has its ups and downs, though I'd prefer the downs not exist with how pricey it is to live here. Faulty appliances, fickle gates, thin walls, and lack os staff.
response from property -Hello Ashley, We thank you for taking the time of expressing your concerns. Please reach out to us directly so we can discuss any other issues you may have. We are here for our residents. Have a great day! Your Advenir at Frankford Springs management team.
submitted by Kinh H. - |Recommended: YesYour car will be towed for no reason and you will have to pay for it — My car got towed 2 times already for no clear reason. I called the front office and they do not reply to to my calls. The staff here is terrible and do not care about the residents that live here. I will not be renewing my contract and will be talking to my legal team about my car being towed for no reason. You know its a terrible property when you cant park your car and it not being there when you wake up.
response from property -Thank you for your review, Kinh. We apologize for the management and towing issues. We do our best to employ helpful staff to meet resident needs. We would be happy to discuss your concerns further. Feel free to give us a call at (972) 820-0035. Best regards, The Advenir at Frankford Springs Management Team.
submitted by Nikita S. - |Recommended: YesTenant — Adventir at Frankford Springs is a wonderful community. The property is well kept with an amazing maintenance team Bud Reynolds who gets work request done immediately. The staff are great and willing to help any way possible. If your looking for a place to call home this is the place.
response from property -Thank you for your review, Nikita. We are so happy to hear of your positive experience living with us. We do our best to employ great staff to help create a welcoming community for our residents to call home. We appreciate all the feedback we receive. Warm wishes, The Advenir at Frankford Springs Management Team
submitted by Charnell F. - |Recommended: YesSatisfied — Recently toured this property and fell In love with the community Ciera and Jasmine were amazing and so helpful I will definitely be leasing here and will refer and recommend this community to my friends and family Thank you all so much for everything.
response from property -Thank you for leaving us such a polite review! We are happy to have you as a resident, and we are glad our staff members Ciera and Jasmine were helpful. Please call us at (972) 820-0035 if you have any other feedback. -Advenir at Frankford Springs Management Team
submitted by Nga T. - |Recommended: NoTowing — Get a new towing company... this one is kinda terrible...
response from property -Hi, thank you for your review! Please call the office so we can discuss this issue. We'd love to help out and make your stay with us even better! Call us at (972) 820-0035. Best regards, The Advenir at Frankford Springs Management Team.
submitted by Grace N. - |Recommended: NoWorst apartment ever — There is not enough characters on this website to give a full review. Go to google reviews and view the real reviews there. I don’t even live here and I am furious. Long story short.. registered or not, your car might get towed and the office will not help in any way. Don’t live here, don’t visit someone who lives here. Avoid it if you do not want to pay so much just to get your car back.
response from property -Hi Grace, thank you for providing us with your feedback. We are certainly disheartened to hear of your disappointment and as such, would like to take this time to address some of the concerns raised. Again, we appreciate your feedback and invite you to stop by our office at your earliest convenience so that we may discuss your concerns. Sincerely, The Advenir at Frankford Springs Management Team.
submitted by Ryan P. - |Recommended: YesGood values apartment — Good value, front office is friendly and happy to help.
response from property -Hi Ryan, thank you for taking your time to rank and review us! We are so pleased to hear that you are satisfied with your experience at Advenir at Frankford Springs, your home! Let us know if you ever need anything. Have a great day, the Advenir at Frankford Springs team.
submitted by Douglas D. - |Recommended: YesThe property itself is pretty nice, the grounds could be a little cleaner. — Nice place, caring office staff and maintenance crew. They've been implementing a lot of changes recently, so it's understandable that things are a little off but I believe this is temporary.
response from property -Thank you for taking time to post this review. We appreciate your feedback and aim to address our resident's concerns as they are brought to our attention. Please call us at 972-820-0035 with any other comments or concerns you may have. We value you as a part of our community. Warmest Regards, Advenir at Frankford Springs
submitted by Jasmine D. - |Recommended: NoRent Elsewhere — I’ve had problems with this complex since before even stepping foot into my unit. From the hassle dealing with the incompetent employees whom lack decent customer service skills, all the way to the HORRIBLE parking as well as newly incorporated parking policy, and the POORLY renovated apartments. They look nice on the outside but unfortunately, it’s not what it cracks up to be. I’m so over the apartments. They RARELY answer the phones. The “property manager” Just throw her completely away or demote her, as she speaks like a regular employee and holds the same comprehension as such. Spend your money elsewhere. BUD is literally the only positive thing abt this complex.
response from property -Hi Jasmine, thank you for taking the time to give us your feedback. We are sorry to hear that your experience here did not meet your expectations. We would love the opportunity to resolve your concerns and hopefully, change your opinion of our community. Please give the Community Manager a call at (972) 820-0035 so that we can discuss further as we would love to talk about possible solutions. Sincerely, The Advenir at Frankford Springs Management Team.

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of "Advenir at Frankford Springs", its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by "Advenir at Frankford Springs", its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose